Return & Refund Policy

At NOOKMONT, we want every customer to feel confident and satisfied with their purchase.

If you are not completely satisfied with your order, we offer a clear return and refund process according to the conditions outlined below.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

The item must be unused and in its original condition.
The product must include all original packaging, accessories, and protective materials.
The item must not have been assembled, modified, damaged, or altered after delivery.
Proof of purchase must be provided.

Due to the nature of furniture products, items that have been assembled or used may not be eligible for return unless they are defective or damaged upon arrival.

2. Return Request Process

To request a return, please contact our customer service team:

Email:
service@nookmont.com

Please include:

Order number
Customer name
Description of the return request
Photos or videos of the product condition (if applicable)

Our team will review your request and provide further instructions.

Please do not send items back before receiving return authorization from NOOKMONT.

3. Return Shipping

Unless the product is defective, damaged, or incorrectly shipped, customers are responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item.

NOOKMONT is not responsible for items lost or damaged during return transportation without valid tracking information.

4. Damaged or Defective Items

We carefully inspect products before shipment. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

Order number
Description of the issue
Clear photos or videos showing the damage

After review, we may provide:

Replacement parts
Product replacement
Refund solution where applicable

We will work with you to resolve the issue as quickly as possible.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method.
Refund processing times may vary depending on your payment provider or financial institution.

Please allow additional processing time for your bank or payment provider to complete the transaction.