At NOOKMONT, we are committed to providing a smooth and reliable delivery experience for every order.
Each piece is carefully prepared and packaged to ensure it arrives safely and ready for your space.
1. Order Processing Time
Orders are typically processed within:
1–5 business days
after payment confirmation.
During peak seasons, holidays, or promotional periods, processing times may be slightly extended.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.2. Shipping Destinations
NOOKMONT currently ships to selected international destinations.
Available shipping options and delivery times may vary depending on:
- Destination country or region
- Product availability
- Shipping carrier
- Customs requirements
Shipping availability will be displayed during checkout.
3. Delivery Timeframes
Estimated delivery times:
Standard Shipping:
7–20 business days
Delivery times are estimates and may vary due to factors outside of our control, including:
- Customs clearance
- Weather conditions
- Carrier delays
- Local delivery conditions
4. Shipping Costs
Shipping fees are calculated based on:
- Destination address
- Product size and weight
- Available shipping method
Applicable shipping charges will be displayed at checkout before completing your purchase.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing tracking details.
Please allow some time for tracking information to become active after shipment.
If you have not received your tracking information or have questions regarding your delivery, please contact:
Email:
service@nookmont.com
6. Furniture Delivery Information
As our products are furniture pieces, some items may require additional handling due to their size, weight, or packaging requirements.
Customers should ensure:
- The delivery address is accurate and accessible.
- Adequate space is available to receive the package.
- Someone is available to accept larger deliveries when required.
7. Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or local fees depending on the destination country.
Any applicable customs charges are the responsibility of the customer unless otherwise stated.
NOOKMONT is not responsible for delays caused by customs processing.
8. Address Changes
Please contact us as soon as possible if you need to update your shipping address.
Once an order has entered the shipping process, we may not be able to modify the delivery address.
Customers are responsible for providing accurate shipping information at checkout.
9. Lost or Delayed Packages
If your package appears to be delayed or lost, please contact us and we will assist in investigating the shipment status.
Please note that delivery times may be affected by circumstances beyond NOOKMONT’s control.
10. Business Information
NOOKMONT is operated by:
CHUN NAM FURNITURE FACTORY LIMITED
Business Address:
FLAT/RM I, G/F, LUCKY HORSE INDUSTRIAL BLDG,
64 TONG MI ROAD, MONGKOK, KL
Customer Support Email:
11. Contact Us
For shipping-related questions, please contact:
Email:
service@nookmont.com